Always growing…with your help.
Large Mature Vandas
Our vandas are among the best in the world, and the only ones grown from seed in the United States.
FAQs
-
We want everyone to be happy with our plants. We have shipped tens of thousands of orders, and our general dissatisfaction rate is less than 0.1%. However, sometimes there are problems and we have established policies to deal with these issues.
First and foremost, we ask that any issues be brought to our attention right away. Plants are living things and it is harder to attribute problems to the originator a month after you got the plants than a few days afterwards. So, if there is an issue, please let us know about it right away and take some photos to document any issues so we are on the same page.
We have a no questions asked refund policy. You can return your plants after receiving them for a full refund of the value of the plants. You must return them at your own expense and we do not refund the hard shipping costs on our end.
If there is a problem in terms of a plant that appears to be unhealthy or will not thrive, we commonly will replace that plant in a subsequent order.
When dissatisfaction is due to a perception that the plants are not what the customer bargained for (usually due to inexperience with non-standard vandas and their smaller size), we try to find a meaningful solution, usually involving some consideration for a future order.
Complete customer satisfaction is our goal and we almost always achieve it with the help of our customers.
-
Because we have traditionally produced our own plants in our own lab, we have never experienced real problems with viruses here or with plants shipped to customers. We completely guarantee our made in the USA plants against virus. In the unlikely event that one of our Made in the USA plants tested positive for virus, please promptly notify us. We sometimes sell bargain Thai plants suitable for beginners. We are unable to guarantee the Thai bargain plants which are labeled “import” or located in the import section against virus. Buy them at your own risk. Please note: many of these plants are very good plants, if not we would not sell them. However, since we cannot supervise them from seed to maturity, we cannot guarantee that they will be virus free. Neither can anyone else.
-
Online orders have a typical processing time of five business days before shipping. These are live plants and weather conditions can delay shipping. Transit times will vary based on the option you select at checkout. You will get a shipping confirmation email when your order ships.
-
You can buy a digital gift card that can be used online or in person at our New York store.
-
The short answer is: no. We are not open to the public on a regular basis. The long answer is a little more complex. We do almost all of our business online. However you can see us at the two orchid festivals we organize and operate: the Redland International Orchid Festival or the Tamiami International Orchid Festival or at the Rare Plant Festival, which we also organize and operate.
-
Keep an eye out for our open houses. At time of writing, our next open house is April 18, 2026 from 10 am to 4 pm.